PrivacyPolicy

1. Information We Collect

We collect information that you provide directly to us, as well as information that is generated automatically when you use the Service.

Information You Provide

• Account Information: When you create an account, we collect your name, email address, and any other information you choose to provide during registration.
• Payment and Billing Information: When you subscribe to a paid plan, we collect payment details such as credit card number, billing address, and transaction history. Payment processing is handled by our third-party payment processor, and we do not store your full credit card number on our servers.
• Creative Content: Any story ideas, character profiles, plot outlines, manuscripts, notes, or other creative material you enter into the Service (“Creative Content”).
• Communications: Information you provide when you contact us for support, submit feedback, or otherwise communicate with us.

Information Collected Automatically

• Technical Data: We automatically collect information about your device and usage, including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, features used, and timestamps of activity.
• Usage Data: We collect information about how you interact with the Service, including the tools you use, session duration, and interaction patterns. This helps us improve the Service and understand how features are used.
• Log Data: Our servers automatically record information when you access the Service, including your request details, system activity, and error reports.

2. How We Use Information

We use the information we collect for the following purposes:

• Operate and Maintain the Service: To provide, maintain, and improve the Service, including processing your requests, delivering AI-assisted story development features, and ensuring the platform functions as intended.
• Process Payments: To process subscription payments, manage billing, issue receipts, and handle refund requests.
• Communications: To send you transactional emails (such as account confirmations, billing notifications, and security alerts), respond to your inquiries, and provide customer support. With your consent, we may also send promotional communications about new features or updates. You can opt out of promotional emails at any time.
• Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality, reliability, and user experience of the Service.
• Fraud Prevention and Security: To detect, prevent, and address fraud, abuse, security risks, and technical issues that may harm us, our users, or the public.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. Cookies and Tracking

We use cookies and similar tracking technologies to operate and improve the Service. Cookies are small data files stored on your device that help us remember your preferences, authenticate your sessions, and understand how you use the platform.

• Essential Cookies: Required for the Service to function properly, including authentication, session management, and security.
• Analytics Cookies: Help us understand how users interact with the Service so we can improve performance and usability.
• Preference Cookies: Remember your settings and preferences to provide a more personalized experience.

Most web browsers allow you to manage cookie preferences through their settings. Please note that disabling certain cookies may affect the functionality of the Service.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating the Service, including payment processors, hosting providers, analytics services, and email delivery services. These providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government request.
• Protection of Rights: We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request.
• Business Transfers: If Every Story LLC is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

5. Third-Party Services

The Service may integrate with or contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through the Service.

Our use of third-party services includes, but is not limited to, payment processing (Stripe), authentication providers, cloud hosting infrastructure, and AI model providers. Each of these services operates under its own privacy policy and data handling practices.

6. Creative Content & Confidentiality Principles

Your Creative Content remains yours. We do not claim ownership of any intellectual property you create or upload to the Service. You retain all rights, title, and interest in and to your Creative Content.

We treat your Creative Content as confidential. Access to your Creative Content is limited to the systems and personnel necessary to provide and maintain the Service. We do not review, share, or publish your Creative Content except as necessary to deliver the Service to you, or as required by law.

You may export or delete your Creative Content at any time through the Service. Upon account deletion, we will remove your Creative Content from our active systems within a reasonable timeframe, subject to any retention required for legal or compliance purposes.

7. AI and Model Usage

The Service uses Anthropic’s Claude to provide story development coaching, feedback, and structured extraction features. Your Creative Content may be processed by Claude in order to deliver the functionality of the Service.

We do not use your Creative Content to train public or third-party AI models without your explicit consent. Conversations and content you provide to the Service are used solely to generate responses and deliver features within your account.

We may use aggregated, anonymized, and de-identified usage data (which does not include your Creative Content) to improve our products and services. Such data cannot reasonably be used to identify you or reconstruct your Creative Content.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and secure development practices.

However, no method of transmission over the internet and no method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

For a plain-English overview of our security practices and infrastructure, see our Security page.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete personal information.
• Deletion: The right to request that we delete your personal information, subject to certain legal exceptions.
• Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Opt-Out: The right to opt out of promotional communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

California Residents (CCPA): If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information. To exercise your rights, please contact us at the address provided below.

To exercise any of these rights, please contact us at privacy@stopwriting.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children's Information

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at privacy@stopwriting.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised “Last updated” date. We may also notify you through the Service or via email for significant changes. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically for the latest information.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: